← spyder
Contact
Every kind of message has its own address — using the right one gets you the fastest reply.
Operational
- General / sales / "what does X do": hi@spyderapp.com
- Support (existing customers): support@spyderapp.com
- Billing / receipts / plan changes: billing@spyderapp.com
- Press: press@spyderapp.com
Trust & safety
- Privacy questions / data subject requests: privacy@spyderapp.com
- Abuse reports: abuse@spyderapp.com — see /abuse for the full process.
- DMCA / copyright takedowns: dmca@spyderapp.com
- Security vulnerabilities: security@spyderapp.com — see /security for the disclosure policy.
- CSAM (urgent): csam@spyderapp.com
- Legal: legal@spyderapp.com
Response times
- Support tickets: usually within 24 hours, weekdays.
- Billing issues: same business day for active subscribers.
- Security reports: within 48 hours.
- CSAM reports: within hours, 24/7.
- Press: best-effort.
Status
For live incident status, see status.spyderapp.com.